CA Technologies' Internet Security Business Unit Selects ServiceSource Channel Sales Cloud Application to Increase Service Revenue and Customer Loyalty

SAN FRANCISCO--ServiceSource®, the technology and market share leader in cloud-based service revenue performance solutions for technology, healthcare, and life sciences companies, today announced that CA Technologies uses the ServiceSource Channel Sales Cloud application within its Internet Security Business Unit (ISBU).

The SaaS application helps CA Technologies ISBU sales team improve customer satisfaction and loyalty, and is used in tandem with the ServiceSource managed services offering to sell and renew CA ISBU product subscriptions globally on a common technology and reporting platform.

With the ServiceSource Channel Sales Cloud application, CA Technologies ISBU sales team, distributors, and resellers can better manage their business with a summarized view of up-to-date renewal performance and a detailed list of open opportunities with critical sales information. The application also provides self-service and assisted sales capabilities to help channel partners to maximize their pipeline.

"The ServiceSource Channel Sales Cloud solution is a strategic investment in our customers' satisfaction and our partners' success," said Larry Guerin, vice president of sales and marketing for CA Technologies ISBU. "Since the addition of this solution to our existing service revenue solutions partnership, we've been able to offer our entire sales team and reseller partners a secure, flexible platform to support the sales cycle while delivering consistent reporting globally."

The CA Technologies ISBU sales team and partner network can now prioritize, search, collaborate, and execute on upcoming maintenance, contract, and subscription renewal opportunities with the Channel Sales Cloud application.

"The ISBU needed an easy-to-use application to improve revenue from product subscriptions, and we're thrilled to deliver this functionality to them." said Mike Smerklo, chairman and CEO, ServiceSource. "The Channel Sales Cloud is one of four integrated SaaS applications for service revenue performance, powered by our service revenue platform, which we will continue to aggressively invest in."

About ServiceSource
ServiceSource is the service revenue performance company. We partner with technology, healthcare, and life sciences companies to maximize maintenance, support, and subscription revenue while optimizing customer loyalty. We increase contract renewal rates for clients on average by 10-25 percentage points - and in some cases by up to 40 points. These dramatic results are achieved via a purpose-built service revenue solution, including a suite of cloud applications and managed services built on a proprietary technology platform, which combines the industry's most robust data management engine and a unique service revenue master, leveraging our deep knowledgebase of benchmarks and best practices. Our solution delivers proven results through a 100% pay-for-performance business model that enables a success-driven, shared-risk partnership. Headquartered in San Francisco, ServiceSource has $5 billion in service revenue under management.

For more information on ServiceSource, visit www.servicesource.com or call: 415.901.6030.

Media Contact for ServiceSource:
Will Stickney
Horn Group for ServiceSource
415-905-4025
william.stickney@horngroup.com